I Walked Into Abercrombie And Saw Everything That's Wrong With The Brand

abercrombie & fitch shirts store
abercrombie & fitch shirts store

Reuters Logos and dark lighting are still part of shopping at Abercrombie. Abercrombie & Fitch's sales are in a downward spiral.

The once-leading teen retailer has struggled to stay relevant since the surge in demand for fast-fashion brands like Forever 21 and H&M.

Abercrombie has also been criticized for excluding plus-size customers and minorities in its stores.

For several months, Abercrombie has been touting a rebrand that apparently includes scaling back on logos and spraying less of its Fierce cologne in its stores.

But when I went shopping at Abercrombie & Fitch on Friday, it was very similar to when I visited the store a decade ago.

abercrombie & fitch
abercrombie & fitch

Ashley Lutz/Business Insider

There were some attempts at toning down the image — the preppy models on the in-store posters wear more clothes now, and the store seemed better lit than in the past.

Despite these subtle changes, the Lower Manhattan establishment still reeked of Fierce cologne, while the retailer's familiar nightclub-esque music played in the background. The staff was young, thin, and attractive.

fierce cologne abercrombie fitch
fierce cologne abercrombie fitch

Ashley Lutz/Business Insider The stores still reek of Fierce cologne.

There were T-shirts, hoodies, and sweatpants with logos reading "Fitch" and "Abercrombie."

abercrombie & fitch
abercrombie & fitch

Ashley Lutz/Business Insider

The iconic polos and T-shirts emblazoned with moose logos were also in stores.

Abercrombie's store did have one noticeable difference from the past — bold fashion assortments placed alongside the preppy designs.

The company said on an earnings call with analysts earlier this year that the American logo business would be reduced to "practically nothing" by next spring.

There was this faux fur coat, which retails for $160 but was on sale for $110.

abercrombie and fitch coat jeans
abercrombie and fitch coat jeans

Ashley Lutz/Business Insider

And a sequined cardigan, which sells for $98.

abercrombie and fitch sparkly jacket
abercrombie and fitch sparkly jacket

Ashley Lutz/Business Insider

In some cases, the fashions got a little bizarre, as with these overalls. They were marked down to $39 from $98 .

abercrombie overalls
abercrombie overalls

Ashley Lutz/Business Insider

Abercrombie is obviously going through a big transition.

But there are a few problems with the new strategy.

Abercrombie's price point is significantly higher than the fast-fashion brands that are hurting business. Teens like shopping at Forever 21 because they can try out new styles without a big investment.

Online shopping and apps have made shoppers more price-conscious than ever, making this trend likely to continue even as the economy improves.

abercrombie & fitch
abercrombie & fitch

Ashley Lutz/Business Insider

Right now, shopping in the store is a confusing mix between classic, preppy fashions and high-priced fashion. It is unclear what kind of audience Abercrombie is trying to attract.

Until Abercrombie figures out its audience, it will probably continue to struggle.

"Abercrombie is no longer the only place in the mall for teens to get stuff to wear to school," Brian Sozzi, chief equities strategist at Belus Capital Advisors, told Business Insider.


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